Support
Write to us and a person answers. Please include your macOS version, and if something went wrong during a recording, which sources were switched on at the time.
Common questions
Where are my recordings?
In ~/Movies/LulucatFlow, unless you chose another folder in Settings. Each project is a folder, and each recording inside it is a subfolder named after the moment it started.
Why is the camera file missing?
macOS asks for camera permission the first time Flow uses a camera. If permission was refused, the recording continues without that source. Grant it in System Settings › Privacy & Security › Camera, then record again.
Can I record system sound and a microphone at the same time?
Yes. They are separate sources and are written to separate files, so the microphone can be edited without touching the system sound.
Does the purchase carry over to another Mac?
Yes. Sign in with the same Apple Account and choose Restore Purchase in Settings.